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RETURN POLICY

OREZZA JEWELRY RETURN & EXCHANGE POLICY

At Orezza Jewelry, we want you to be fully satisfied with your purchase. Please review our return and exchange policy below to ensure a smooth process

LIFETIME PRODUCT GUARANTEE

We stand by the quality of our products with a lifetime guarantee. If your jewelry breaks or becomes damaged, regardless of when you purchased it, you can request a replacement by contacting info@orezzajewelry.com with an attached picture of the broken item. We will replace it at no charge to you.


EXCHANGES

You may exchange some or all of your purchase within 30 days of receiving it. Exchanges of lower or higher value than your original purchase will create a charge or credit on your preferred payment method to reflect the difference.

Please email us at info@orezzajewelry.com and we will email you information on how to exchange your item(s).


RETURNS

You may return your purchase within 14 days of receiving it provided that the jewelry is in the same condition as you received it. You must return your item with its original packaging.

To submit a return or refund request: Email us at info@orezzajewelry.com and we will provide return instructions. Once approved, refunds will be processed within 14 days, and the amount will be credited back to your original payment method. Return shipping costs are the responsibility of the customer and are non-refundable.